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Customer Service

Fish and other livestock are shipped for tropical aquarium, lined pond or research purpose only unless you possess proper permits. We will not knowingly export any restricted species. Stocking fish into waters of your state, including your private property, may require a stocking permit. By placing this order you confirm that you understand these conditions and your legal responsibilities as they apply in your state, county and town.
Smith Creek Fish Farm will guarantee your livestock purchase to arrive alive and healthy to your door, In the event of any loss, Smith Creek Fish Farm will replace the livestock or issue a store credit for the purchase amount of the fish excluding shipping costs.No refunds store credit only. In the unlikely event of a DOA situation, buyer should not open the bag until pictures are taken. Please take a few clear pictures of the DOA livestock in the unopened bag and email them to info@smithcreekfishfarm.com,within four (4) hours of delivery. Shipping fees are non-refundable. Fish must be received with first attempt at delivery and be signed for, no exceptions. Please check your mailing address to make sure it is correct. Every order will come with tracking information, if an email address is given, so you will know the status of your order en-route.
Only next-day live item delivery shipments are guaranteed.
Any damage noted to the exterior of a delivered package must be immediately reported to the delivery person at the time the package is accepted. Failure to report damage at the time of delivery will void our conditional guarantee. Smith Creek Fish Farm will handle all delay and/or damage claims directly with the courier company

Phone:585.322.7805